Terms of Service
1. Agreement to these terms
These Terms of Service (“Terms”) govern your access to and use of the Flyvoice platform, websites, and related services (the “Service”). By creating an account, clicking “I agree”, or using the Service, you agree to these Terms on behalf of yourself and the organisation you represent (“Customer”, “you”). If you do not agree, do not use the Service.
2. Eligibility and accounts
- You must be at least 18 years old and able to form a binding contract.
- Access is granted only after we approve your signup application. We may accept or decline any application at our discretion.
- You are responsible for your account, all activity under it, and keeping credentials secure. Notify us promptly of any unauthorised use.
3. The Service
Flyvoice provides AI voice agents that place and receive telephone calls to qualify leads, book appointments, answer common questions, and collect feedback, together with a dashboard to configure agents and review results. Features may change over time. The Service relies on third-party providers (see clause 9).
4. Your responsibilities and acceptable use
You must use the Service lawfully and in accordance with our Acceptable Use Policy, which forms part of these Terms. In particular, you are responsible for:
- ensuring you have a lawful basis and any required consent to call the individuals you upload or that contact you, including compliance with the Do Not Call Register Act 2006 (Cth) and the Spam Act 2003 (Cth) where applicable;
- call-recording consent and AI disclosure to call participants, as described in our Call Recording & AI Disclosure Consent notice;
- the accuracy, content, and legality of the scripts, scenarios, and data you configure; and
- your own compliance obligations under laws that apply to your industry (for example, credit, financial services, or health regulations).
5. Customer data and privacy
“Customer Data” means data you or your contacts provide to, or that is generated by, the Service (including call recordings, transcripts, and lead records). As between the parties, you own Customer Data. You grant us a licence to host, process, and use it to provide and improve the Service. Our handling of personal information is described in our Privacy Policy, and where we process personal information on your behalf, the Data Processing Agreement applies.
6. Fees and billing
- Fees, usage rates, and any per-call or per-minute charges are as set out in your order or in-product pricing. Unless stated otherwise, fees are in [currency] and exclusive of GST and other taxes.
- Charges may include third-party telephony and AI usage costs that we pass through, plus our platform fees.
- Invoices are payable within [N] days. We may suspend the Service for overdue amounts after notice.
7. Intellectual property
We and our licensors own all rights in the Service, including software, models, and branding. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You must not copy, reverse engineer, resell, or create derivative works except as permitted by law.
8. AI outputs — no guarantee of accuracy
The Service uses automated speech and language models. Outputs (including qualification scores, summaries, and answers) can be inaccurate or incomplete and must not be treated as professional, legal, financial, or medical advice. You are responsible for reviewing outputs before relying on them. We do not warrant that any call will connect, complete, or achieve a particular result.
9. Third-party services
The Service integrates third-party providers (for example, voice/AI and telephony vendors and cloud hosting). Their availability and terms are outside our control, and your use may be subject to their terms. We are not liable for third-party acts or omissions.
10. Warranties and consumer guarantees
To the maximum extent permitted by law, the Service is provided “as is” and we exclude all implied warranties. Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded. Where our liability for a failure to comply with a consumer guarantee can be limited, it is limited to re-supplying the Service or paying the cost of re-supply.
11. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential loss, or loss of profits, revenue, data, or goodwill. Our total aggregate liability arising out of or in connection with the Service is limited to the fees you paid to us in the [12] months before the event giving rise to the claim.
12. Indemnity
You will indemnify us against claims, losses, and costs arising from your Customer Data, your scripts or use of the Service, or your breach of these Terms or of any law (including consent, privacy, and telemarketing laws).
13. Term, suspension, and termination
- These Terms apply while you use the Service. Either party may terminate as set out in your order or on [N] days’ notice.
- We may suspend or terminate access immediately for breach, non-payment, legal risk, or misuse.
- On termination, your right to use the Service ends. We will make Customer Data available for export for [N] days, after which we may delete it (subject to legal retention).
14. Changes to the Service or Terms
We may update the Service and these Terms. We will take reasonable steps to notify you of material changes. Continued use after changes take effect constitutes acceptance.
15. Governing law
These Terms are governed by the laws of Victoria, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of that State.
16. Contact
Questions about these Terms: [legal email].